Returns and exchanges

Overview

To start the return, please return your item to our address below within 30 calendar days after delivery, and contact our customer support team at support@eastrises.com to confirm the return.

● Return the new, unopened item to us within 30 calendar days after delivery.

● If you have any questions about returns, just contact our support team at support@eastrises.com.

● Any product you return must remain in the same condition as the original packaging. Please keep the email receipt.

● If the item you received is damaged, please send a photo of the damaged item and your order number to support@eastrises.com, subject line: DAMAGED.

● Items not received If you have not received all the orders, please contact us via the following email: support@eastrises.com, subject line: MISSING ITEM and your order number.

● Please be considerate when placing an order to choose the correct product size, color, etc., so as to avoid return or exchange.

● Due to the customized nature of some handmade products, we cannot accept returns/exchanges or refunds for any handmade products.

● Rejected or rejected packages, discarded packages, and packages returned outside the specified return process cannot be accepted for returns (please refer to the specified return process above).

Terms and conditions

To start the return, please contact our customer support team at support@eastrises.com to confirm the return within 30 calendar days after delivery.

●We encourage customers to read our return policy carefully, and please ensure that all items can be returned to avoid disappointment.

●Due to the customized nature of some handmade products, we cannot accept returns/exchanges or refunds for any handmade products.

●Any product you return must remain in the same condition as the original packaging. Please keep the email receipt.

●For all full-price items, we will refund your original payment method.

●We do not provide payment for return freight

●The item must be brand new, in an unused state and in the original packaging to be refunded.

●The items returned to us that do not meet the refund or store credit conditions will be discarded or sent back to you at their own expense.

●All items purchased with gift cards or store credits are not eligible for return.

●Inappropriate communication or other situations, the terms of our return policy shall prevail.

If you have any questions about our return policy, please contact us directly at support@eastrises.com, and one of our customer support experts will help you within 1 working day.